Last updated: September 12, 2026
Information about processing, shipping, delivery, duties and tracking.
Processing time depends on product availability, customisation and verification requirements. Estimated timelines are communicated where applicable.
Shipping charges are calculated from destination and shipment weight using the rates configured for your market.
International orders may be subject to customs duties, taxes or import fees imposed by the destination country unless specifically stated otherwise.
Where tracking is available, shipment details are sent after dispatch.
Please provide a complete and accurate delivery address. Delivery estimates are not guarantees where delays are caused by carriers, customs, weather or events outside our control.
Contact us with your order reference if you need help with a shipment.

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